FAQs

Are these the right FAQs for my Hand & Stone Gift Card?

To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template. 

Gift card numbers that are 20 digits, alphanumeric are issued by TGCM HDST; you are in the right place!

All other gift cards (or gift cards that start with XXXX, sold on [Brand] website, in [Brand] retail stores, etc.) can be serviced at [link].

Where can a Hand & Stone gift card be purchased and redeemed?

Hand & Stone gift cards are currently only available for purchase in the United States, and can only be redeemed for authorized goods and services at participating Hand & Stone locations.

How can I order a card for myself or as a gift?

Individual digital gift cards are available for purchase here. Physical gift cards are available for purchase at participating Hand & Stone locations. – Update to include Physical gift card options

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

When can I/my gift recipient expect my physical gift card order?

Physical gift cards are available at the time of purchase at participating locations. Update to include Physical gift card options

How do I redeem my Hand & Stone gift card?

Hand & Stone gift cards can be redeemed in the United States only for authorized goods and services at participating locations.

What if I have a question about redeeming a gift card?

If you or your gift recipient have any questions or difficulty redeeming a gift card, please reach out to handandstone.giftcardhelp.com.

Does a TGCM HDST Issued Hand & Stone gift card have an expiration date or any associated non-use fees?

TGCM HDST Issued Hand & Stone gift cards do not expire or incur any fees.

How can I check my gift card balance on a TGCM HDST Issued gift card?

Gift card balances can be checked here by clicking on the “Check card balance” link and entering the Gift Card Number and Recipient Email Address or by contacting our team at 866-212-0172 or handandstone@giftcardhelp.com.

How can I request a refund for my TGCM HDST Issued Hand & Stone gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TGCM HDST Issued Hand & Stone gift card has a verifiable balance of $10 or less, please contact 866-212-0172 or handandstone@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged TGCM HDST Issued Hand & Stone gift card?

To request a replacement or report a lost or stolen card, please contact handandstone@giftcardhelp.com.

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at handandstone@giftcardhelp.com or call 866-212-0172.